How Agentic AI is Transforming Business at CGI

From a business strategy standpoint, this can dramatically increase scalability, improve effectiveness and efficiency and deliver seamless integration of systems, with minimal need to overhaul legacy infrastructure. 

For the workforce itself, it means repetitive or menial tasks can be offloaded to AI, allowing workers to focus on meaningful and empowering tasks.

A key challenge, however, partially due to the infancy of AI implementation is strategic direction for integrating AI in this way across a business. This closer coupling of AI with the human-in-the-loop means training workers on the responsible use of AI and better understanding how to use AI effectively. 

It also means that businesses need to understand the governance and integration complexity of new innovative tools.

How is AI being used at CGI to address societal challenges, such as in public services? Are there any use cases that excite you most?

At CGI, we aim to use AI for good which begins with identifying challenges and opportunities for both clients and communities and then defining the technology and information needed to address those challenges and opportunities. 

AI in many cases helps solve the problems that have been identified and accelerate positive outcomes across the community.

One example of this is our work with the City of Edinburgh. By incorporating sensors, IoT technology and AI to enhance smart city services, the council has been able to introduce services like real time bin monitoring for smart reactive bin collections and tapping into road cameras and sensors to identify, predict, and fix potholes quickly and seamlessly.

Another example is our work in Canada alongside Mustimuhw Information Systems. Together, we have worked to assess fire risks in First Nations communities using AI, data analytics and digital twins. 

By creating 3D digital models of structures and using AI and computer vision techniques, the project has improved risk mitigation, insurance and safety. 

Similar AI-driven approaches have been used in the UK to assess government housing humidity and temperature levels to identify potential insulation or window replacement issues.

Over the next several years, I am particularly looking forward to seeing the long-term impact these technologies have on local communities across the globe. 

What strategies has CGI implemented to ensure that AI adoption empowers new staff and how has this affected onboarding, upskilling and work-life balance?